Tips and Tricks

Call Center Acoustics

Dealing with Stereotypes When I think of call centers, I usually think of the evil people who prey on bored, lonely grandmas mid-afternoon, selling them incredibly useless or over-priced products they’ll never use (but just might re-gift for Christmas or a birthday).  Or, I think of the people who call us during dinner or the [...]

Sound Masking & Patient Satisfaction

Patient Satisfaction Tonight at dinner my young daughter asked me what “satisfied” meant.  After some thought, my husband ended up answering with “satisfied means someone is pleased with how something turned out.”  What a great definition.  Press Ganey patient satisfaction surveys tell us that there is a clear link between patient satisfaction and their perception of [...]

Sound Masking for Banks

Last week, I opened a new account at a new bank.  They offered a cash bonus for new accounts, so my husband and I decided to give this branch a shot.  It was convenient and seemed like a good move.  Interestingly, after a very long wait in the lobby line with not enough tellers, I [...]

Conversational Distraction & the ABCs of Sound Masking

Workers complain about work place distractions as a major contributor to loss of focus and productivity.  Digital distractions, such as smart phones and laptops with ever-streaming sources of information, are an easy scapegoat.  Interestingly, not only are these devices necessary for actual work, they are not the number one source of work place distraction. Conversational [...]