Noisy Call Centers & Why Sound Masking Is the Best Solution

A sound masking system is a surprisingly simple fix for noise in call centers.

Call centers are noisy.  Rows and rows of callers, asking questions and responding all at once adds up to a lot of background noise for any one caller.  Potential customers can be lost as a result of the unprofessional feel of the call and the caller not being able to hear his or her responses.  Call centers don’t need another obstacle in the way of getting new or keeping current customers, volunteers, or donors.

If you’re planning a call center, or even already have one that has noise problems, then now’s the time to think about sound masking!  As crazy as it is, adding a little background noise actually helps reduce unwanted noise.

Why Sound Masking is the Best Solution

First, sound masking is based on white noise, or the use of sound to counter-act noise.  As a result, the brain filters it all out and can focus on what’s important instead.   A good sound masking system emits white noise through speakers in the ceiling tiles that is uniform, and therefore, highly effective, while also low-level.  Here are some of the major benefits of sound masking:

  • Affordable and effective noise solution.  When you reduce distraction with sound masking, the benefits practically pay for the system.  Regardless, sound masking does not require change to the existing building which saves on re-design, too.  A system can be planned for in the blue prints or just as easily added to an existing facility.
  • Better work environment and better service for customers.  Callers can focus on their customers and not be distracted by fellow callers.  As a result, customers feel more served and less like a sales pitch waiting to happen and might be more prone to stay on the phone.

Thus, if you have a noisy call center and are looking for a noise solution that doesn’t require totally changing the set-up, rest assured that the VoiceArrest Sound Masking System is an invisible, affordable, effective, and quick fix for any facility.

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