Patient Satisfaction
Press Ganey patient satisfaction surveys tell us that there is a clear link between patient satisfaction and their perception of quality of care and profitability. Even if quality care is provided, if the perception is not there, patients walk away unsatisfied. Thus, it’s essential to provide both quality care and the perception of care. Thus, it’s important to serve patients as people and give them what they want because satisfied patients:
- experience less stress themselves.
- present less stress to medical staff, resulting in fewer errors and more profit.
- share their experiences with others and are willing to refer your practice or hospital to their friends and family.
HIPAA Requirements
You know that HIPAA requires medical professionals to safeguard medical records by all reasonable means and that new legislation fines for breaches. Few practices knowingly transmit patients’ medical files, but many unintentionally do just that as a result of sound leaks via the facility itself.
Possible Sound Leaks
- in a common waiting room
- through the walls
- via a telephone conversation
- among medical staff
Thus, it’s more important than ever to provide private confidentiality that goes beyond a doctor not repeating what other have confided in him or her. In addition to the fact that new HIPAA regulations allow for fines for breaches, medical professionals should safeguard their practices as well for repeat and referral business, not to mention the joy of knowing patients are as well served as possible.
One way to ensure patient satisfaction is through safeguarding supposedly private conversations with sound masking. A sound masking system gently hums in the background to provide speech privacy. Speech privacy means that passers-by don’t overhear conversations not meant for them. As patients themselves don’t hear every conversation or phone call in the hallway or office, they will come to realize that there really is such a thing as speech privacy.
One way to ensure patient satisfaction is through safeguarding supposedly private conversations with sound masking. A sound masking system gently hums in the background to provide speech privacy. Speech privacy means that passers-by don’t overhear conversations not meant for them. As patients themselves don’t hear every conversation or phone call in the hallway or office, they will come to realize that there really is such a thing as speech privacy.





